Business Terms

Effective from 1 June 2026

These Business Terms govern your use of Oraros as a business owner. If you book appointments as a customer, see our Customer Booking Terms. If you participate in our ambassador programme, separate terms govern that relationship.

Read these terms carefully. They form a legally binding contract. If you do not agree, do not create a business account on Oraros.

1. The parties

These terms are between you — the legal person (sole trader, partnership, limited company, or other entity) operating the business that subscribes to Oraros (the "Business", "you", or "your") — and ORAROS LTD, a company registered in England and Wales under company number 17227040 (the "Provider", "Oraros", "we", or "us").

You can contact us at support@oraros.com.

2. What you are agreeing to

By creating a business account on Oraros you confirm that you are at least 18 years old, that you have authority to bind the Business named in your account, that the Business is lawfully established in your country of operation, and that you have read, understood, and agree to be bound by these terms, our Privacy Policy, our Data Processing Agreement, our Cookie Policy, and any country-specific requirements referenced in this document.

If a signed written agreement exists between you and Oraros (for example, an enterprise agreement), that agreement prevails over these terms to the extent of any conflict. Otherwise, the order of precedence is: the Data Processing Agreement, these Business Terms, our Cookie Policy and Privacy Policy.

3. The Service

Oraros is a software-as-a-service booking and business-management platform for barbershops, hair salons, nail studios, beauty businesses, and similar appointment-based businesses. The Service includes online booking; calendar and customer management; staff scheduling and a service catalogue; customer communications such as confirmations, reminders, and rebooking; payment acceptance through Stripe Connect where you have connected a Stripe account; marketing and retention features; reporting and analytics; and our mobile applications where available.

Oraros provides the software. You alone are responsible for delivering the actual services to your customers.

4. Your account

You agree to provide accurate, current, and complete information when you sign up, and to keep that information up to date. You are responsible for everything done under your account, including by your staff and authorised users.

You are responsible for keeping your password and credentials secure. You agree to notify us immediately at support@oraros.com if you suspect unauthorised access.

A single Oraros account manages one Business. If you operate multiple unrelated businesses, each requires its own subscription. A single Business with multiple locations is supported on the appropriate plan.

5. Free trial

We offer a 14-day free trial of all paid plans. No payment method is required to start the trial. Trial accounts have full functionality.

At the end of the 14-day trial, your account moves to a read-only state for a further 30 days during which you can export your data and complete any in-flight bookings. After the 30-day grace period, the account is deleted unless you have subscribed to a paid plan.

6. Subscriptions, pricing, and payments

We offer the following monthly plans, with prices displayed on https://www.oraros.com/pricing and in the application: Individual at £15 per month for a single user, Small Team at £35 per month for up to five users, Large Team at £59 per month for up to ten users, and Custom Team at a price agreed with us for organisations with bespoke requirements.

For Romanian and other EU customers, we may bill in EUR at the rate published on our site at the time of invoicing.

We may change pricing on no less than 30 days' notice by email. Changes apply from your next billing cycle.

Subscriptions are billed monthly in advance, or annually in advance where you choose annual billing.

Payments are processed by Stripe Payments UK Ltd (UK customers) or Stripe Payments Europe Ltd (EU customers). By accepting these terms, you authorise us to take recurring payments from your chosen payment method.

If a payment fails we will retry automatically up to three times over seven days, sending email notifications at each retry. After seven days of failed payments, your account is suspended — bookings stop and your public profile is hidden, but your data is preserved. After a further 30 days of continued suspension we may terminate the account.

VAT. Where required, we will apply VAT in accordance with applicable law. For Romanian businesses we operate the reverse-charge mechanism for VAT under Directive 2006/112/EC where applicable; you are responsible for self-accounting for VAT in line with Romanian law.

Refunds. Subscriptions are billed in advance and we do not refund the unused portion of a billing period when you cancel, except where required by law or where we terminate for our own convenience. Where Oraros is unavailable for more than five consecutive working days in a billing period due to our fault (excluding scheduled maintenance, third-party outages beyond our reasonable control, and force majeure), we will refund the affected period on a pro-rata basis on request.

Plan changes. When you upgrade, the new price applies pro-rata for the rest of the current billing period and the difference is charged at the time of upgrade. When you downgrade, the new price applies from the start of your next billing period; we do not refund the difference for the current period.

7. Your rights of use

We grant you a non-exclusive, non-sublicensable, non-transferable, revocable licence to use Oraros for the management of your Business in accordance with these terms.

You must not re-licence, resell, or rebrand Oraros for your customers. You must not reverse engineer, decompile, or otherwise attempt to derive the source code of any part of Oraros, except to the limited extent that such activity cannot lawfully be excluded. You must not scrape, crawl, harvest, or extract data from Oraros except using features we explicitly provide for that purpose, such as the data export in your dashboard. You must not bypass rate limits, security controls, access controls, or authentication. You must not use Oraros to mine cryptocurrency, host non-Oraros applications, or run computational workloads unrelated to the intended use of the Service.

8. Your data and content

You retain all rights in the data and content you upload to Oraros — customer details, staff information, photographs, business descriptions, prices, and so on. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, display, and transmit that data and content solely for the purpose of providing the Service to you.

You are the controller of personal data about your customers and staff that you process through Oraros. You are responsible for collecting that data lawfully, for informing the relevant individuals about how their data is processed, for responding to requests they make about their data, and for ensuring you have the right to publish photographs and other personal data on your public profile. Our respective responsibilities are set out in our Data Processing Agreement, available at https://www.oraros.com/legal/dpa.

You warrant that you have the right to upload everything you upload, and that nothing you upload infringes a third-party right or applicable law.

9. Staff

You can invite staff members to your Oraros workspace, subject to the seat limits of your plan. Staff members accept their own terms when they activate their accounts. You are responsible for ensuring that you have a lawful basis (an employment contract, a contractor agreement, or another arrangement) to add staff members to Oraros; for removing staff promptly when they leave the Business; and for the internal policies that govern how your staff handle customer data.

Oraros is not the employer of your staff. We do not pay your staff, set their hours, manage their performance, or take on any employer obligations toward them.

10. Stripe Connect

To accept customer payments through Oraros, you can connect a Stripe Connect account. Stripe is the merchant of record for those transactions; you are the merchant for the underlying service; Oraros does not hold the funds. You are responsible for complying with Stripe Connect's own terms, for reporting and paying tax on the income you receive, and for providing any "know your customer" documentation Stripe requests.

11. Acceptable use

You must not use Oraros to break the law in any country you operate in or whose residents you interact with; to process personal data unlawfully (including sending unsolicited marketing where consent or a soft opt-in is required); to defraud or deceive anyone; to discriminate unlawfully against customers or staff; to upload malicious code; to harass, threaten, or defame any person; or to upload obscene, sexually explicit, or otherwise inappropriate content on a platform that may be visible to a general audience.

You agree to use Oraros only for the appointment-based business activity for which it is designed. We reserve the right to suspend or terminate access for breaches of this section.

12. Service availability

We aim for a monthly availability target of 99.5%, excluding scheduled maintenance announced at least 24 hours in advance, outages caused by infrastructure providers that are beyond our reasonable control, and force majeure events.

We take daily backups of your data with a target recovery time of four hours and a target recovery point of 24 hours. In the event of catastrophic data loss we will restore the most recent available backup.

13. Term and termination

These terms come into force when you create your account and continue while your subscription is active.

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period and you keep access until then. Refund treatment is set out in section 6 above.

We may suspend or terminate your account immediately for material breaches — including fraudulent use, non-payment, breach of the acceptable-use section, unlawful conduct, or conduct that endangers the platform or other users. We may suspend or terminate on 14 days' written notice for less serious breaches that are not remedied. We may terminate for convenience on 60 days' notice — for example, if we discontinue a product line or exit a country — in which case we will refund the unused portion of any prepaid period.

On termination, your access ends at the end of any applicable notice period. We provide a 30-day post-termination read-only grace window during which you can export your data. After that, your data is anonymised or deleted in accordance with our retention practices, except where law requires us to retain it (typically tax records).

14. Warranties and liability

We provide Oraros on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. This does not affect your non-excludable statutory rights.

To the maximum extent permitted by law, we are not liable to you for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill or reputation, loss or corruption of data (beyond our backup obligations), or any indirect, special, incidental, or consequential loss; for acts or omissions of your customers, staff, ambassadors, or other third parties; or for outages caused by service providers we depend on.

Our total cumulative liability to you under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) £500 or (b) the total fees you paid to Oraros in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded as a matter of law.

You agree to indemnify us against any claim, loss, or cost (including reasonable legal fees) arising from your breach of these terms or of any document incorporated by reference; from content you upload that infringes a third-party right; from how you or your staff handle customer data; or from any claim by a customer of yours arising from the service you provided to them.

15. Governing law and jurisdiction

These terms are governed by the laws of England and Wales.

If you are a consumer habitually resident in Romania or another EU member state, the mandatory consumer-protection laws of your country continue to apply and to supplement these terms; you may bring proceedings in the courts of your country of habitual residence under Regulation (EU) No 1215/2012 (Brussels I bis), and you may rely on the EU online dispute resolution platform at ec.europa.eu/consumers/odr. Subject to those rights, the courts of England and Wales have exclusive jurisdiction over any dispute arising from these terms.

16. Changes to these terms

We may update these terms from time to time. Material changes will be notified to active accounts by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to a change, you may cancel without penalty before it takes effect.

You may not assign these terms without our written consent. We may assign these terms to an affiliated company or in connection with a merger, acquisition, or sale of assets.

Neither party is liable for failure to perform where caused by events beyond its reasonable control (war, terrorism, natural disasters, internet outages, governmental actions, pandemics, and similar events).

Notices to Oraros go to support@oraros.com. Notices to you go to the email address on your business account. If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in full force.

These terms, together with the documents incorporated by reference, constitute the entire agreement between you and Oraros in respect of their subject matter.

17. Contact

For any question about these terms, email support@oraros.com.